Balance Japan Return & Refund Policy

At Balance Japan, we want you to feel confident shopping with us. Please review our return and refund policy before placing your order.

1. Return Eligibility

Eligible items may be returned within 30 calendar days of delivery.

To qualify for a return, the item must:

• Be unused, uninstalled, and unmodified.

• Be in its original condition and packaging.

• Include all original components, hardware, and accessories.

• Have proof of purchase from Balance Japan.

All returns must be approved by Balance Japan before being shipped back. Items sent back without return authorization may experience processing delays.

2. Items Not Eligible for Change-of-Mind Returns

Unless required by applicable law or covered by an applicable warranty or other legal right, we do not accept change-of-mind returns for:

• Parts that have been installed, modified, painted, cut, drilled, or damaged after delivery.

• Custom-made, personalized, or made-to-order products.

• Special-order products where the applicable return restriction was disclosed before purchase.

• Products specifically marked as final sale before checkout.

• Used items or items that are incomplete or missing required components or packaging.

These restrictions do not eliminate any rights you may have for products that are defective, incorrectly supplied, or not as described.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item arrives visibly damaged, is missing components, or is different from what you ordered, contact us as soon as possible.

Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable. Reporting visible shipping damage within 72 hours helps us investigate carrier and supplier claims promptly.

Do not install or modify a suspected defective or incorrectly supplied part before contacting us.

We will review the issue and work with you to determine the appropriate resolution, which may include a replacement, repair, return, or refund, as applicable. We will provide return instructions when necessary.

4. Vehicle Fitment

Customers are responsible for reviewing product descriptions, vehicle compatibility, model years, trim levels, and other fitment information before ordering.

If you order an incompatible part by mistake, you may request a return within the applicable return window, provided the item satisfies our return conditions.

If a product listing contains incorrect fitment information or we send an incorrect item, contact us so we can investigate and arrange an appropriate resolution.

5. Return Shipping and Fees

For approved change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges for non-defective returns are not refundable unless required by applicable law or the return results from an error on our part.

For items shipped incorrectly or damaged in transit, we will provide appropriate return instructions and cover applicable return shipping costs.

Any applicable supplier-imposed restocking fee for an eligible non-defective return will be communicated before the return is approved.

Please do not ship products directly to a supplier without our authorization.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund is approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

If a refund is delayed beyond this period, please contact us for assistance.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to cancel it before fulfillment or shipment begins, but cancellation cannot be guaranteed once an order has been processed by a supplier or shipped.

If an order cannot be fulfilled within the applicable promised shipping time, we will handle the delay or cancellation in accordance with applicable law, including any required refund.

8. How to Request a Return

To request a return or report an issue with your order, contact:

Email: info@balancejapan.co

Please include your order number, the item you are contacting us about, and the reason for your request.

We will review your request and provide the next steps.

Thank you for supporting Balance Japan.

This policy is subject to applicable consumer protection laws and any applicable product warranties. Nothing in this policy limits rights that cannot legally be waived.